Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms for delivery of takeaway, collection, and any physical products (such as gift cards) from Marenghi's Restaurant Limited. By placing an order for delivery or collection, you agree to the terms set out below.

1. Delivery Areas & Times

We offer delivery to the Newport and surrounding areas. Estimated delivery times are provided at checkout and are subject to traffic, weather, and restaurant demand. Typical delivery windows are:

  • Monday - Saturday: 12:00 - 21:30
  • Sunday: 12:00 - 20:30
  • Delivery times may be extended during peak periods (weekends, holidays, special events).

2. Collection Orders

For collection orders, your food will be prepared for the time slot selected at checkout. Please arrive at our restaurant (10 Corporation Road, Newport, NP19 0AR, GB) to collect your order. We will hold your order for 15 minutes after the scheduled collection time; after this period, the order will be considered complete and no refund will be issued.

3. Delivery Charges

Delivery charges are calculated based on your location and order value, and will be clearly displayed at checkout before you complete your purchase. We reserve the right to adjust delivery charges without prior notice.

4. Order Tracking & Issues

If you experience any issues with your delivery (e.g., delayed arrival, incorrect order, damaged items), please contact us immediately:

  • Within 30 minutes of the scheduled delivery time for delivery orders
  • Within 15 minutes of collection for collection orders

We will investigate and resolve the issue in accordance with our Cancellation & Refund Policy.

5. Physical Products (Gift Cards)

For physical gift cards, we will process and dispatch orders within 2-3 business days. Delivery times for UK post are typically 2-5 business days. We are not liable for delays caused by the postal service.

6. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page, and your continued use of our services after changes are made constitutes your acceptance of the revised policy.

7. Contact Information

If you have any questions about our Shipping & Delivery Policy, please contact us:

Address: 10 Corporation Road, Newport, NP19 0AR, GB

Email: marenghisrestaurantlimited@gmail.com

Phone: +44 7738 406335